Become a Help Desk Engineer

Additionally, they’re 1.5% less likely to graduate with a Master’s Degree, and 0.0% less likely to earn a Doctoral Degree. The help desk analyst profession generally makes a lower amount of money when compared to the average salary of desktop/network supports. The difference in salaries is help desk analysts making $12,162 lower than desktop/network supports. Some businesses will be looking for candidates with relevant experience too, but others just require a person with a bachelor’s or master’s degree. What he wanted was accountability and an active community where he could learn and grow in his new IT pursuits, while equipping himself with tech skills that would get him IT jobs, and out of help desk.

Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. While looking through the resumes of several desktop/network supports and help desk analysts we discovered that both professions have similar skills. These similarities include skills such as “customer service,” “technical support,” and “software applications,” but they differ when it comes to other required skills.

What are some job titles that are similar to a Help Desk Technician?

When an IT networking position opened up that Al was interested in, his boss recognized his efforts and encouraged him to keep applying. Not long after, Al was promoted to a Network Operations Technician. You can also find his Day in the Life of a Network Engineer video on our YouTube page to hear a bit of his story and see how his work-life has completely changed. Chris found his freedom by breaking away from the help desk and is using it every day. If you are enrolled in the Zero To Engineer program, you are likely to virtually meet him as one of NexGenT’s alumni mentors.

Whereas, desktop/network supports have higher paychecks in the technology industry where they earn an average of $60,513. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Employment of help desk technicians https://remotemode.net/become-a-help-desk-engineer/ and computer support specialists is expected to increase by 9% from 2020 to 2030, just about inline with the 8% average for all occupations. Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager.

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We have included helpdesk engineer job description templates that you can modify and use. All issues are tracked by our help desk in our central support system. In emergency situations, we dispatch the most qualified network engineer available.

An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently. A Network Service Desk Engineer has to be prepared for working in a fast-paced working environment and has to be able to identify and deal with problems quickly.

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Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers https://remotemode.net/blog/15-effective-icebreakers-for-virtual-meetings/ technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.

On average, the information technology technicians annual salary is $449 lower than what desktop/network supports make on average every year. Chris Mendez was skeptical of NexGenT advertisements but willing to take a closer look and take a shot at breaking free from the mundane help desk. He developed an interest in learning about the back end of network engineering—a field that he was almost unaware of existed—and was fascinated by how different it was compared to his help desk position.

Information Technology Technician

He knew that his job would not sustain him and his family for long and he needed to move on to something more promising within IT. The IT Infrastructure Library (ITIL) is a globally recognized collection of best practices for IT service management (ITSM). One of the ways we capture this information is by using Customer Thermometer, a five second rating system that we send after every support interaction. Clients give us a 99% satisfaction rating (95% “Excellent”; 4% “Good”).

He recognized that he spent so much time working he became an absent spouse and father. He decided to do something about it and pursue a career change he didn’t think was possible. Chris Mickinnis was in an unsustainable grind of miscellaneous IT work that drained him and made him feel frozen in time. He worked with a small company, wore many hats, and often had to be on-the-go.